![]() Please note that this position must be based in the United States. Interested parties should email resume and cover letter to with “Editorial Project Manager (Higher Education)” in the subject line. Strong written and verbal communication skills.High attention to detail and organization.Ability to learn new digital systems quickly.Comfortable working in a fast-paced, deadline-driven environment.(Preference will be given to candidates with experience in both development/content editing and project management tasks.) 5 or more years of project management and/or content development experience within higher education publishing.Ensuring the overall timeliness and quality of all deliverables.Working with the publisher contact-sending weekly status reports, attending status meetings, and/or being available for phone calls should questions/issues arise.Reviewing all content for overall quality working with writer, editors, etc.Reviewing all content (per provided checklists) as it is completed to ensure it adheres to publisher expectations.Tracking all project specific costs to ensure client’s budget remains on track.Creating contracts for all subject matter experts assigned to a given project and reviewing and approving invoices.Most correspondence can done by email, but occasional phone calls will be needed. Working with and managing subject matter expert(s) assigned to author and review content.Following predefined project management methodology for planning, tracking, and measuring project metrics.Creating and managing the entire development schedule, ensuring that all components stay on track to meet final due dates.Working within Lumina Datamatics and publisher systems to traffic/monitor work and schedules.PM responsibilities for a typical product include: assessments, Instructor Manuals, Solutions Manuals, PowerPoints, Test Banks, etc.). The project manager (PM) will manage the creation and/or revision of content (i.e. Job Description:Lumina Datamatics is seeking a talented and experienced project manager to oversee content creation projects within various disciplines. The candidate should be able to work in a fast-paced environment and should be self-motivated team player and must be able to work independently.Works with the leadership team to determine strategy to achieve overall site goals.The candidate should be able to identify individual strengths of team members and actively fosters career advancement.The candidate will be responsible for hiring, managing, and developing high performing teams including creating vendor/freelance pool of subject matter experts.The candidate will be responsible for managing various stages of content development including transition of work from onshore location.Experience in transition management and new team setup will be desirous.Strong written and verbal English language skill is required.15+ years of experience in managing production teams and operations of which 3+ years’ experience must be working on content development in US Education Publishing space.Skills: Excellent Verbal & Written English Communication, Managing Production Teams, Content Development AuthoringĬompensation: Market competitive aligned to qualifications & experience Position/ Job Title: Senior Manager / DGM Basic understanding of Telephony, good analytical skills, and knowledge of IEX tool.1-4 Years of experience in Realtime Analyst or voice operations and Good communication skills.Knowledge in Excel Macro would be an added advantage.Experienced in MS Office tools, especially Excel and PowerPoint.2+ years of relevant experience as Real Time Analyst in a Call Centre.Excellent written and verbal communication.Assist with projects and other duties as requested or assigned.Use trends and reports to forecast requirements.Produce daily, biweekly and monthly internal reports.Generate ideas for process and service improvement planning.Work closely with the operations team to analyze and help improve their delivery processes. ![]() Assist with creation if metrics and targets for services.Manage the call volume, daily attendance and program break schedules.Responsible for managing all intraday processes in support of operations to achieve the business objective of service level, maximizing efficiency and occupancy.Position/ Job Title: Real Time Analyst, Mumbai
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